The Business Value of CX: Keeping Your Customers by Oracle Corporation UK LtdWelcome, Guest      sign in | register | help


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Research Abstract
The Business Value of CX: Keeping Your Customers
by Oracle Corporation UK Ltd

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Published on: December 19, 2012
Type of content: VIDEO
Format: Unknown
Price: FREE

Overview:

The business value of a superior customer experience is higher than ever before. Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator.


But how can you turn that isolated customer experience into a sustainable strategy?


Watch this video to learn what components make up a sustainable customer experience management (CEM) policy, including the role a deeper understanding of your customer’s needs and empathy play in a successful strategy.

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