by Oracle Corporation UK Ltd
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Published on: December 19, 2012
Type of content: VIDEO
The business value of a superior customer experience is higher than ever before. Providing personalized, seamless, and consistent service and support during customer interactions can be a major competitive differentiator.
But how can you turn that isolated customer experience into a sustainable strategy?
Watch this video to learn what components make up a sustainable customer experience management (CEM) policy, including the role a deeper understanding of your customer’s needs and empathy play in a successful strategy.