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Published on: June 30, 2012
Type of content: WEBCAST
Format: Unknown
Price: FREE

Overview:

Delivering optimal customer service is a challenge for businesses because they must balance customer satisfaction with issues like cost and compliance.

Watch this webcast to learn why customer experience management is critical to a company's success, and customer service is the cornerstone of that strategy. Learn how to improve your customer service and experience by empowering agents with universal customer history, implementing knowledge management programs, developing mobile customer service applications, and more