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Published on: December 17, 2012
Type of content: WEBCAST
Format: Unknown
Price: FREE

Overview:

Companies are looking to improve their e-commerce capacity and improve customer relationships to ensure brand loyalty and satisfaction.

Watch this webcast to learn why Sprint chose one platform to help them encourage customer self-service and drive customers from call centers to the website. Learn how the company was able to personalize customer behavior online and through mobile devices, integrate all services after a merger, and focus on customer experience management (CEM).