Oracle Customer Experience: The Travel Experience by Oracle Corporation UK LtdWelcome, Guest      sign in | register | help


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Research Abstract
Oracle Customer Experience: The Travel Experience
by Oracle Corporation UK Ltd

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Published on: December 13, 2012
Type of content: WEBCAST
Format: Unknown
Price: FREE

Overview:

A positive customer service experience can make travel less stressful and more fun.


Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies. Their key offerings included:



  • Real-time upgrades for preferred or frequent customers

  • Connection to Facebook to see if friends and acquaintances will be on the flight

  • Offers for priority check-ins, discounts, and immediate responses to changes in itinerary

  • Coordination of transfers

  • And more.


Find out offering these individualized features lead to positive customer feedback and transformed their customer into a brand advocate.

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