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Published on: December 13, 2012
Type of content: WEBCAST
Format: Unknown
Price: FREE

Overview:

A positive customer service experience can make travel less stressful and more fun.

Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies. Their key offerings included:

• Real-time upgrades for preferred or frequent customers


• Connection to Facebook to see if friends and acquaintances will be on the flight


• Offers for priority check-ins, discounts, and immediate responses to changes in itinerary


• Coordination of transfers


• And more.

Find out offering these individualized features lead to positive customer feedback and transformed their customer into a brand advocate.