5 Steps to Greater Customer Loyalty through Customer Experience Management by Oracle Corporation UK LtdWelcome, Guest      sign in | register | help


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Research Abstract
5 Steps to Greater Customer Loyalty through Customer Experience Management
by Oracle Corporation UK Ltd

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Published on: March 31, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 17 pages
Price: FREE

Overview:

According to a Temkin Group survey of US and UK businesses, improving your customer’s experience can lead to a $382 million revenue increase in the US and a £263 million gain in the UK over 3 years. In today’s rocky economic climate, building customer loyalty can be the difference between your business’s success and failure.


Access this white paper to review the detailed research results and discover how to devise a business case for improving the customer experience to boost loyalty and retention. Plus, learn 5 simple steps for calculating the value of the customer experience within your organization.

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