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Published on: November 11, 2012
Type of content: CASE STUDY
Format: Unknown
Length: 5 pages
Price: FREE

Overview:

Follow Fortior Global on their quest to develop a tiered approach to service desk management offering leveled support for differing customer needs. Discover the SaaS-based service desk model with built-in ITIL they adopted to provide them with integrated service management, reporting and self-service capabilities. Learn more about the advantages this flexible and configurable platform offered Fortior and how your organization can improve their support services with an advanced service desk strategy today.