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Published on: October 11, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 11 pages
Price: FREE

Overview:

 While efficiency and cost control are important, creating a positive customer experience has become a top priority for companies. Whether delivered via a traditional call center, the Web, email, a mobile device, or in person, customer service is now seen as a differentiator that can provide companies who excel at it with a significant competitive advantage. The lines between marketing, sales, and service are blurring, and all three are expected to make a contribution to the top line. Today, service executives in every sector are asking themselves how they can create a transformative customer experience.

This paper will provide answers, focusing on the four key aspects of service that can combine to create a “WOW!” experience: convenience, speed, relevance, and relationship.