Agile , Secure, Reliable:  World-Class Customer Service in the Cloud by Oracle CorporationWelcome, Guest      sign in | register | help


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Research Abstract
Agile , Secure, Reliable:  World-Class Customer Service in the Cloud
by Oracle Corporation

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Published on: September 01, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 14 pages
Price: FREE

Overview:

Organizations looking to reduce the costs of customer service and support should look to the cloud. A recent Frost and Sullivan study found that hosting your contact center in the cloud can offer businesses 77% savings in total cost of ownership in the first year versus on-premise systems.


Check out this invaluable resource to learn about an innovative cloud-based customer service platform that can enable users to:



  • Deliver consistent, multi-channel support to customers

  • Improve agent insight into individual customers

  • Ensure complete security

  • Maximize efficiency

  • And more.

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