by Oracle Corporation
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Published on: September 01, 2012
Type of content: WHITE PAPER
Length: 14 pages
Organizations looking to reduce the costs of customer service and support should look to the cloud. A recent Frost and Sullivan study found that hosting your contact center in the cloud can offer businesses 77% savings in total cost of ownership in the first year versus on-premise systems.
Check out this invaluable resource to learn about an innovative cloud-based customer service platform that can enable users to:
- Deliver consistent, multi-channel support to customers
- Improve agent insight into individual customers
- Ensure complete security
- Maximize efficiency
- And more.