UK Service Provider Performance and Satisfaction 2012 by ComputerWeekly.comWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
UK Service Provider Performance and Satisfaction 2012
by ComputerWeekly.com

> View this now

Published on: September 14, 2012
Type of content: IT BRIEFING
Format: Unknown
Price: FREE

Overview:

 


This study of 630 ‘client-provider’ contracts worth £14 billion suggests that whilst many clients are happy to recommend their IT service provider, a significant proportion remain unsatisfied or indifferent to the support they pay for. 


 


Analysis of the commercial relationships which make up a sizable chunk of total IT spend in the UK goes on to show that, despite concerns over the quality of support received, most clients intend to continue outsourcing key technology-driven services.


 


KPMG’s UK Service Provider Performance and Satisfaction study suggests that the disconnect between client apathy and their willingness to renew contracts has been driven by a combination of the rapid growth of Cloud and App-based technology, a need to access key skills and increased confidence when it comes to managing suppliers.


 


This 18 page management summary, written exclusively for Computer Weekly readers, looks at the outsourcing trends in the UK, in financial services, the public sector, applications development, infrastructure management, managed network services, and end-user service management.


 


Click on the button below to download this report extract


 


> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts