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Research Abstract
A contact center manager's guide to integrating self-service

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Published on: August 01, 2012
Type of content: EBOOK
Format: Unknown
Length: 18 pages
Price: FREE


Leveraging self-service technologies in your contact center can significantly reduce call center and agent engagement costs and improve agent efficiency, but successful implementation can be tricky.

Review our exclusive e-book to gain expert insight on how to ensure your company’s self-service contact center is a success. Read on to learn:

  • How to win executive sponsorship for self-service initiatives

  • Why effective contact center training is paramount

  • Top self-service contact center strategies

  • And much more.

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