A contact center manager's guide to integrating self-service by KANAWelcome, Guest      sign in | register | help


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Research Abstract
A contact center manager's guide to integrating self-service
by KANA

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Published on: August 01, 2012
Type of content: EBOOK
Format: Unknown
Length: 18 pages
Price: FREE

Overview:



Leveraging self-service technologies in your contact center can significantly reduce call center and agent engagement costs and improve agent efficiency, but successful implementation can be tricky.


Review our exclusive e-book to gain expert insight on how to ensure your company’s self-service contact center is a success. Read on to learn:



  • How to win executive sponsorship for self-service initiatives

  • Why effective contact center training is paramount

  • Top self-service contact center strategies

  • And much more.



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