What Does Seamless Cross Channel Look Like? by IBMWelcome, Guest      sign in | register | help

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Research Abstract
What Does Seamless Cross Channel Look Like?
by IBM

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Published on: July 20, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 19 pages
Price: FREE


Customers are now the centerpiece of how companies buy, market, sell and service. This commitment to the customer is at the heart of seamless, end-to-end cross-channel order management.

Applied properly, cross-channel order management can have a profound effect on both the customer experience and operational efficiency.

From the moment a customer selects a product or service until that purchase is fulfilled and serviced, order management is pivotal.

What is necessary during this process?

This paper details the responsibilities of cross-channel order management during the selling and fulfillment phases of the customer's experience. Read on to learn about the role of an order orchestration hub in handling those duties, a detailed example of seamless, end-to-end cross-channel order management in action from both the consumer's and retailer's point of view, and much more.

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