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Research Abstract
Benefits of Cloud-Based Communications
by Interactive Intelligence, Inc.

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Published on: April 24, 2012
Format: Unknown
Length: 20 pages
Price: FREE


The opportunities the cloud presents organizations will help cut costs, reduce space and hardware requirements, and increase flexibility. Since the cloud has proven itself worthy with so many aspects, is it a good idea to move your contact center and Unified Communications (UC) strategy there?

This presentation transcript of the recent webcast titled “Cloud-based Contact Center and Unified Communications: Is it Right for Your Business?” explores the option of leveraging the cloud for your contact center and UC. Uncover the benefits and opportunities of cloud-based solutions, as well as potential pain points and challenges you may encounter. Uncover the downfalls of premise-based contact centers, benefits of moving communications to the cloud, best practices for cloud-based options, and much more.

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