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Research Abstract
Serena Service Management: Free Trial
by SERENA Software, Inc.

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Published on: April 05, 2012
Type of content: TRIAL SOFTWARE
Format: Unknown
Price: FREE

Overview:

Winner of Pink Elephant's ITIL Innovation of the Year award, Serena Service Manager is a revolutionary new process-based ITSM solution that keeps people and process perfectly in sync. It tackles the flexibility, visibility and usability challenges with traditional IT Service Management (ITSM) tools. With Serena Service Manager, you can:



  • Reduce TCO by flexibly changing processes to match the way you deliver services

  • Speed issue resolution with end-to-end visibility

  • Improve user satisfaction and agent productivity with a centralized request center

  • Bridge dev and ops with integrated ITSM and release management


Move beyond traditional service desk solutions with Serena Service Manager.

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