Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges by SERENA Software, Inc.Welcome, Guest      sign in | register | help


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Research Abstract
Orchestrated Service Management: A new process-driven approach to ITSM that addresses cost, visibility and usability challenges
by SERENA Software, Inc.

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Published on: April 04, 2012
Type of content: WHITE PAPER
Format: Unknown
Length: 8 pages
Price: FREE

Overview:

This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.

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