Best practices for web experience management by OpenTextWelcome, Guest      sign in | register | help


   Search for:        Advanced Search
Research Abstract
Best practices for web experience management
by OpenText

> View this now

Published on: March 27, 2012
Type of content: EGUIDE
Format: Unknown
Length: 9 pages
Price: FREE

Overview:


Though the link between happy employees and satisfied customers is clear to most business managers, they are often challenged to capitalize on this connection when implementing customer experience management (CEM) strategies. In order to achieve this balance and improve customer experience, collaboration across departments is required.


Additionally, companies need to identify which customers, products and channels present the most potential for profit, and then build a strategy based on these elements.



Access this expert e-guide to discover best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

> View Company Report
> View all content by this company
> Return to Search Results


         
  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints




  TechTarget - The IT Media ROI Experts