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by SAP America, Inc.
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Published on: March 27, 2012
Type of content: WHITE PAPER
Format:
Unknown
Length: 17 pages
Price: FREE
Overview:
Read this paper to learn why an all-Internet Protocol (IP)-based contact center solution such as the SAP Business Communication Management (BCM) is attractive to administrators seeking to lower call costs, reduce hardware needs, and improve the operational performance of multiple centers and communication channels. Inside, find a total cost of ownership (TCO) comparison with other similar solutions and review four use case scenarios.
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