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Research Abstract
8 contact center best practices
by Salesforce.com

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Published on: March 20, 2012
Type of content: EGUIDE
Format: Unknown
Length: 6 pages
Price: FREE


The pressure is on for customer service organizations to do more with social media, video and mobile support. That’s why SearchCRM.com caught up with industry experts Donna Fluss and Michael Krigsman to offer insights into how companies can ensure their contact centers are in the best shape possible for when they apply these new technologies.

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