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Published on: March 20, 2012
Type of content: EGUIDE
Format: Unknown
Length: 6 pages
Price: FREE

Overview:

Companies can expect big changes in contact center certification beginning next year. Many will see overhauled programs for certifications that address the full range of channels, with emphasis on social media technology.

In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.