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Published on: March 20, 2012
Type of content: EGUIDE
Length: 7 pages
How are contact centers handling Facebook and Twitter channels when they are forecasting customer contact volume? The truth is, organizations are confused about how best to manage or oversee these new channels and few have a formal customer service or contact center social media group in place.
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.