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Published on: March 20, 2012
Type of content: EZINE
Format: Unknown
Length: 15 pages
Price: FREE

Overview:

Whether you're situated in a bustling office environment or segmented from your coworkers through the shaded glass of cubicles, it's easy for you to feel isolated and alone. The role of the contact center agent can be a lonely one.

Wouldn't it be nice to take part in a team-building exercise? Studies show it won't only benefit you, but your customers as well!

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, resulting in elevated morale, happier agents and satisfied customers. Read this piece now and learn how creating contests, using agent mentors and taking contact center agents on tours to see how other facets of the business operate can all foster more effective and efficient work environments.

That's hardly all, though!

Keep reading this insightful edition and learn from author Vangie Beal how Dell's six-year investment in social media has helped it forge stronger bonds with its customers. And read the exceptional final article by Anna Fiorentino to grasp why customer loyalty has dipped nearly 10% over the past four years.

Sponsored by: Angel, Calabrio, Open Text and Voxeo