by Infor CRM
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Published on: February 08, 2012
Type of content: EGUIDE
Length: 6 pages
Current technologies can help organizations build customer loyalty and improve their overall customer relationship management (CRM) strategy. This tip guide features chapter 6 from Paul R. Timm's book, Technology and Customer Service: Profitable Relationship Building.
Read on to learn:
- How and why call centers have become an integral part of a complete customer service strategy
- Telephone strategies that lead to effective customer conversations
- Key customer-service skills for exceptional customer experiences
- And much more.
Access this resource now to learn how to align business process with CRM initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.