by Infor CRM
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Published on: February 07, 2012
Type of content: EGUIDE
Length: 6 pages
Gartner analysts said the evolution of customer relationship management (CRM) will require marketers to pay close attention to social computing, mobile and customer analytics. With that said, Gartner has some strategic predictions for the market.
This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social CRM market and how it will continue to evolve in the next three years.