by Infor CRM
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Published on: February 06, 2012
Type of content: EGUIDE
Length: 9 pages
Industry-wide organizations are searching for ways to use social channels to improve customer loyalty programs. Many are finding that they need the right tools and plans in place to improve their CRM strategy in an effective measurable way.
This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.