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Published on: January 20, 2012
Type of content: VIDEO
Every organization is trying to save money and you can easily tighten the budget in your contact centers by offering multi-channel options for customer service.
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.