Pros and cons of WFM in the call center by Infor WFM WorkbrainWelcome, Guest      sign in | register | help

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Research Abstract
Pros and cons of WFM in the call center
by Infor WFM Workbrain

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Published on: January 05, 2012
Type of content: EGUIDE
Format: Unknown
Length: 11 pages
Price: FREE


The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. Find out:

  • Why call centers use WFM

  • How WFO is different from WFM

  • How to build a business case for workforce optimization (WFO)

  • And pitfalls to avoid when implementing WFO.

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