by SAP America, Inc.
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Published on: December 13, 2011
Type of content: EGUIDE
Length: 6 pages
Providing customer service that exceeds customer expectation is the service level organizations strive for.
Without the right technology and processes in place, companies may never achieve this level of service.
In this e-guide, readers will learn more about customer relationship management (CRM) analytics and what can be gained from having this in place.