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Published on: November 29, 2011
Type of content: EZINE
Length: 16 pages
Be one of the first to read the inaugural issue of Customer Experience Exchange, a new bi-monthly e-zine with insight and tips about the customer experience. This complimentary issue covers customer engagement and loyalty, analytics, social and customer-facing initiatives, cross-organizational communication and how companies are maintaining a single view of the customer.
Access this now to read about how customer experience management (CEM) influenced the retraction of monthly $5 debit card fees, how Coca-Cola and ING Direct have incorporated CEM into their corporate strategies and much more.