Using analytics in DCM: Techniques and tips for doing the job well by IBMWelcome, Guest      sign in | register | help


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Research Abstract
Using analytics in DCM: Techniques and tips for doing the job well
by IBM

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Published on: November 07, 2011
Type of content: EGUIDE
Format: Unknown
Length: 6 pages
Price: FREE

Overview:

Dynamic case management (DCM) aims to empower knowledge workers, improve efficiency and deliver better outcomes. Adding analytics to the mix can add even more benefits by providing new insight into case information.


In this Tip Guide, ebizQ.com contributor Alan Earls offers practical advice for combining DCM and analytics, which can help users spot trends and glean other insights from case information.

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