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by IBM
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Published on: November 07, 2011
Type of content: EGUIDE
Format:
Unknown
Length: 6 pages
Price: FREE
Overview:
In today's customer-centric environments, companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. In this Tip Guide, ebizQ.com contributor Alan Earls introduces the trend, and provides examples of how analytics can be used to enhance DCM.
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