Tip Guide-- DCM and analytics: Better together- and better for customers, too by IBMWelcome, Guest      sign in | register | help


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Research Abstract
Tip Guide-- DCM and analytics: Better together- and better for customers, too
by IBM

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Published on: November 07, 2011
Type of content: EGUIDE
Format: Unknown
Length: 6 pages
Price: FREE

Overview:

In today's customer-centric environments, companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. In this Tip Guide, ebizQ.com contributor Alan Earls introduces the trend, and provides examples of how analytics can be used to enhance DCM.

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