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Published on: November 11, 2011
Type of content: EGUIDE
Length: 10 pages
In this e-guide, ebizQ.com contributing editor Peter Schooff speaks with two industry experts who offer insights about and suggest best practices for using social and collaborative techniques and technology in case management. Readers will hear from:
* Consultant Stephanie Quick, owner and managing principal of Iqu LLC, who discusses the top social/collaborative trends, techniques and technologies involved in case management today, and
* Analyst Neil Ward-Dutton, co-founder of and research director for MWD Advisors, who describes how social/collaborative approaches can build bridges and improve service in case management.