Using DCM and analytics for maximum impact by IBMWelcome, Guest      sign in | register | help

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Research Abstract
Using DCM and analytics for maximum impact
by IBM

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Published on: November 08, 2011
Type of content: EGUIDE
Format: Unknown
Length: 9 pages
Price: FREE


No question about it: Case management is an increasingly popular choice for organizations looking to improve efficiency, productivity, collaboration capability and, ultimately, the quality of service they provide clients and customers. Now many are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology.

In this Tip Guide, contributor Alan Earls offers practical advice for combining DCM and analytics, which can help users spot trends and glean other insights from case information. Readers will learn:

* Where the combination is likely to work best

* Where business process management (BPM) fits into the picture

* How to avoid pitfalls and problems in implementation

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