Analytics: A powerful new force in dynamic case management by IBMWelcome, Guest      sign in | register | help

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Research Abstract
Analytics: A powerful new force in dynamic case management
by IBM

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Published on: November 08, 2011
Type of content: EGUIDE
Format: Unknown
Length: 9 pages
Price: FREE


In today's customer-centric environments, companies in a variety of industries increasingly use dynamic case management (DCM) to streamline workflow, enable collaboration and, ultimately, serve their customers and clients better and faster than ever before. Now a growing number are revving up their DCM efforts with analytics technology, which helps users detect patterns, spot trends and gain other insights from their case information.

In this e-guide, contributor Alan Earls introduces the trend, provides examples of how analytics can be used to enhance DCM and offers seven expert tips for combining the two technologies for maximum success.

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