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Published on: November 02, 2011
Type of content: EBOOK
Format: Unknown
Length: 16 pages
Price: FREE

Overview:

Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.

This e-book takes a multifaceted look at DCM and the business side. Readers will receive expert advice on:

* Earning C-level support for DCM by proving its value for knowledge work—and the resulting gains in competitive advantage.

* Using DCM to help tackle problematic business processes.

* Overcoming common business concerns and misconceptions about DCM.

* Managing change and minimizing disruption in DCM implementations.