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Published on: November 02, 2011
Type of content: EBOOK
Length: 16 pages
Too often, discussions about case management in general—and dynamic case management (DCM) in particular—focus on the IT aspects. But to reap long-term, widespread benefits from DCM, it’s important to understand the business benefits and challenges as well.
This e-book takes a multifaceted look at DCM and the business side. Readers will receive expert advice on:
* Earning C-level support for DCM by proving its value for knowledge work—and the resulting gains in competitive advantage.
* Using DCM to help tackle problematic business processes.
* Overcoming common business concerns and misconceptions about DCM.
* Managing change and minimizing disruption in DCM implementations.