A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels by Verint SystemsWelcome, Guest      sign in | register | help


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Research Abstract
A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels
by Verint Systems

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Published on: November 03, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 22 pages
Price: FREE

Overview:

With the addition of chat, email, text messaging, and social communities customers have multiple outlets to reach your business and should cause you to rethink your customer relationship management (CRM) strategies. This white paper explores innovative tactics to adapting to the more involved interactions with your customers. Read now to stay within trend and ahead of your competitors.

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