Analyst's take: Foglight helps telecomms company find savings and boost efficiencies by ComputerWeekly.comWelcome, Guest      sign in | register | help


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Research Abstract
Analyst's take: Foglight helps telecomms company find savings and boost efficiencies
by ComputerWeekly.com

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Published on: January 12, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 5 pages
Price: FREE

Overview:

The company’s 200-member IT application support team monitors more than 1,100 application instances.  The support team diagnoses thousands of technical troubles affecting hardware, operating systems, and databases, which can result in extended business downtimes.  Its 1,800 customer support representatives depend heavily on the availability and performance of these applications to provide its customers with a consistently superior service experience.

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