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Published on: July 09, 2010
Type of content: WHITE PAPER
Length: 3 pages
There is no question that the past two financial years have been tough – IT budgets have been cut and IT managers have been under pressure to deliver more for less. But attitudes are changing, things are looking up and there’s a renewed sense of optimism within IT departments.
For many organisations, there has been a shift in focus. More and more companies are looking to switch from their legacy service desk systems and are focusing on standardising systems globally.
The move is about convergence and going back to basics, with an increased focus on providing IT operational excellence with existing solutions, rather than a drive to add more products, features and functionality.