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Published on: July 05, 2010
Type of content: WHITE PAPER
Format: Unknown
Length: 3 pages
Price: FREE

Overview:

The survey sought to establish which elements of service were most important and how well respondents felt that these elements were being delivered. Birchman also wanted to understand how the various Support Areas were delivered (in-house or outsourced) and the level of satisfaction with delivery. This article deals with both of these areas with some of Birchman's thoughts and conclusions followed by some general information to allow the reader to put the information in context.