LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR GlobalWelcome, Guest      sign in | register | help

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Research Abstract
by NTR Global

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Published on: October 12, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 2 pages
Price: FREE


As enterprises begin to rely more their desktop systems and business applications to perform their daily tasks, they must minimize downtime that results from technical failures and end-user problems.  To achieve this goal, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

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