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Published on: October 10, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 15 pages
Price: FREE

Overview:

Integrated Services Management, or ISM, is a major evolutionary force guiding management technology
and practice progress in enterprises today. The implications of ISM are broad, but the essence of
the initiative is a re-thinking of how IT delivers value to the organization it serves, and a re-framing of all IT contributions around the concept of services.