by Citrix Online- GoToAssist
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Published on: October 06, 2011
Type of content: WHITE PAPER
Format:
Unknown
Length: 11 pages
Price: FREE
Overview:
Your service desk is an important facet of your enterprise. What's more important, is the people you employ to work on it. Even with the best processes and procedures, your service desk can only be as effective if the analysts, team leaders and managers are of the highest quality.
Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk. Topics covered, include:
- Recognizing the right people
- Ways to keep employees motivated
- How to retain help desk profesionals
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