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Research Abstract
Social Media Moves into Mainstream IT Service Management
by CA Technologies.

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Published on: August 24, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 13 pages
Price: FREE


This white paper, written by Charlie Betz, Research Director, EMA, focuses on the important and evolving role of social media in service desk management. Read this paper to learn more about:

* Social media trends in IT Service Management
* The new culture for Service Desk Management
* The benefits of improved self-service access via social media
* How social media applies to Service Desk in terms of collaboration, community, etc.

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