eGuide: ITSM basics and best practices by CA TechnologiesWelcome, Guest      sign in | register | help

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eGuide: ITSM basics and best practices
by CA Technologies

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Published on: July 05, 2011
Type of content: EGUIDE
Format: Unknown
Price: FREE


As an IT professional, you are always struggling to balance efficiency with service quality. But how do you know which management strategies actually yield the expected results? This expert e-guide, brought to you by, explains why change management is a critical IT service management process and reviews ten factors to consider before implementing it in your organisation. Also, learn why the IT Infrastructure Library is a resource you should take advantage of and discover five tips for using it.

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