by Consona Corporation
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Published on: October 01, 2010
Type of content: WHITE PAPER
Format:
Unknown
Length: 5 pages
Price: FREE
Overview:
Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits:
- Support operations are more efficient
- Customers help themselves
- The organization continually learns from its customers
Read this paper to learn about delivering knowledge-driven CRM to develop and maintain lasting relationships.
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