Knowledge Management is NOT an Add-on! by Consona CorporationWelcome, Guest      sign in | register | help

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Research Abstract
Knowledge Management is NOT an Add-on!
by Consona Corporation

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Published on: October 01, 2010
Type of content: WHITE PAPER
Format: Unknown
Length: 5 pages
Price: FREE


Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits:

  • Support operations are more efficient

  • Customers help themselves

  • The organization continually learns from its customers

Read this paper to learn about delivering knowledge-driven CRM to develop and maintain lasting relationships.

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