Making Support Social: Turning Customer Engagement Into Customer Success by Consona CorporationWelcome, Guest      sign in | register | help


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Research Abstract
Making Support Social: Turning Customer Engagement Into Customer Success
by Consona Corporation

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Published on: May 01, 2010
Type of content: WHITE PAPER
Format: Unknown
Length: 11 pages
Price: FREE

Overview:

Social media is fundamentally changing how businesses and their customers interact. Nowhere will the impact of the social web be stronger, or more beneficial, than in service and support.


In this paper, see some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.

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