Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona CorporationWelcome, Guest      sign in | register | help


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Research Abstract
Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay
by Consona Corporation

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Published on: June 17, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 9 pages
Price: FREE

Overview:

The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Service, as much as sales creates revenue.  Service and support makes customers successful, which in turn:




  • Makes the company's offerings more valuable to customers

  • Increases product use and adoption

  • Drives loyalty, reference ability, retention, and repurchase



Read this whitepaper and discover the real value of support is the revenue it protects and creates.

 

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