Avaya Aura Contact Center Scripting Demystified by Global KnowledgeWelcome, Guest      sign in | register | help

   Search for:        Advanced Search
Research Abstract
Avaya Aura Contact Center Scripting Demystified
by Global Knowledge

> View this now

Published on: May 18, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 9 pages
Price: FREE


Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

This review of the fundamental, key concepts of scripting is ideal for both those eager to write their own new scripts and those entirely new to scripting. It reveals the 4 primary components of scripting that provide flow and order to scripting and allow IT pros to respond to calls accordingly. 

> View Company Report
> View all content by this company
> Return to Search Results

  The Complete KnowledgeStorm Network of Technology Search Sites. Focused searching for faster results.

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines.

TechTarget Corporate Web Site  |  Media Kits  |  Reprints

  TechTarget - The IT Media ROI Experts