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Research Abstract
First Contact Resolution
by Pegasystems

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Published on: May 10, 2011
Type of content: EBOOK
Format: Unknown
Price: FREE

Overview:

Contact centers are making many investments in tracking customer questions, measuring customer service representative performance, and service centers as a whole.  In spite of this, contact centers are still missing one critical aspect--  they can't fully achieve first contact resolution.  In this eBook, learn about way to improve your company's contact center experience and get the results everyone wants to see.

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