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by Pegasystems
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Published on: May 10, 2011
Type of content: EBOOK
Format:
Unknown
Price: FREE
Overview:
Contact centers are making many investments in tracking customer questions, measuring customer service representative performance, and service centers as a whole. In spite of this, contact centers are still missing one critical aspect-- they can't fully achieve first contact resolution. In this eBook, learn about way to improve your company's contact center experience and get the results everyone wants to see.
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