A contact center manager's guide to integrating self-service by inContactWelcome, Guest      sign in | register | help


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Research Abstract
A contact center manager's guide to integrating self-service
by inContact

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Published on: May 04, 2011
Type of content: EBOOK
Format: Unknown
Price: FREE

Overview:

Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions, such as:



  • What type of technology will best integrate into your existing contact center environment?



  • What best practices will help ensure that the self service platform will be usable and useful for customers, and achieve the goal of reducing costs?



  • And what's the best way to calculate the ROI and estimate the impact of deploying self-service technology?


This eBook answers these questions and more. Learn best practices and tap into expert advice to find out how to build a solid business case and implementation plan for deploying self-service.

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