by Neverfail Group Limited
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Published on: February 14, 2011
Type of content: WHITE PAPER
Length: 8 pages
The distinction between data recovery and service availability is critical in Service Level Agreements (SLA). Even if data can be recovered in a few minutes, making the application available for use by employees, customers and partners may take several hours. The resultant downtime has a guaranteed impact on productivity with consequential impact on business revenue, service level delivery and ultimately, reputation.
This paper discusses why it is imperative that SLA’s are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA.