Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContactWelcome, Guest      sign in | register | help


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Research Abstract
Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center
by inContact

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Published on: January 10, 2011
Type of content: WHITE PAPER
Format: Unknown
Length: 11 pages
Price: FREE

Overview:

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.


 

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